Understanding & Mitigating Risk in Case Management

These courses are designed to empower managers and HR professionals with the knowledge and skills to effectively manage employee relations (ER) cases while minimising legal risks. Participants will gain insights into their roles in case management, understand the legal implications of various types of cases, and learn strategies to mitigate risks.

Manager Course

Course Details:

  • Delivery: In-person
  • Format: Seminar style with applied learning through case studies
  • Duration: One day including breaks
  • Participants: Maximum of 10 delegates per cohort
  • Materials: Workbook provided for each delegate including case law reference sheet, course completion certificate
  • Cost: £395 plus VAT per delegate. In-house fixed fee for teams available on request.

Who Should Attend?

This course is ideal for you as a Manager to understand your role in case management and the legal framework behind the process. Build your confidence in taking risk based decisions as you navigate procedures with your team members. Whether you're new to case management or looking to refine your approach, this training will provide valuable insights.

 

Course Content:

Understanding Risk in Case Management

  • What we mean by people risk
  • Risks of getting it wrong
  • Costs of tribunal claims (who can claim, compensation, other remedies)

Role boundaries in Case Management

Legal compliance and risk considerations

  • Unfair dismissal (conduct, constructive dismissal, grievances)
  • Performance issues
  • Short and long-term sickness cases
  • Discrimination and harassment
  • Flexible working requests
  • Risk assessing your decisions

Interactive Elements:

  • Case studies to apply knowledge
  • Opportunities for questions throughout the course

People Team Course

This course is designed to empower People professionals with the knowledge, skills and confidence to effectively advise and coach line managers on employee relations (ER) cases with credibility. Participants will understand the legal implications of various types of cases, and Develop communication techniques for discussing risk and accountability with line managers and apply pragmatism to risk-based decision-making.

Course Details:

  • Delivery: In-person
  • Format: Seminar style with applied learning through case studies
  • Duration: One day including breaks
  • Participants: Maximum of 10 delegates per cohort
  • Materials: Workbook provided for each delegate including case law reference sheet, course completion certificate
  • Cost: £495 plus VAT per delegate. In-house fixed fee for teams available on request.

Who Should Attend?

This course is ideal for People professionals who are seeking to build confidence and credibility in advising and coaching managers on how to lead and approach cases and mitigate risk for the organisation. Whether you're new to case management or looking to refine your approach, this training will provide valuable insights.

“Thank you. It was a great session and the whole team have been talking about how it has helped them.” Course delegate, Portakabin

 

Course Content:

Understanding Risk

  • Defining risk
  • Risk mitigation
  • Considering risk in case management
  • Case triage

Legal compliance and risk considerations

  • Unfair dismissal (conduct, constructive dismissal, grievances)
  • Performance issues
  • Short and long-term sickness cases
  • Discrimination and harassment
  • Flexible working requests

Mitigating Risk – The role of the People Partner

  • The role of the People function
  • Effective risk coaching
  • Applying pragmatism

Interactive Elements:

  • Case studies to apply knowledge
  • Coaching role play in pairs
  • Opportunities for questions throughout the course