Read Our Terms and Conditions

J&Em Training Ltd

Terms & Conditions for open-course bookings

The Terms and Conditions set out below constitute the legal agreement between you and J&Em Training Limited relating to the provision of training courses. When you make a booking for a public course with J&Em Training Limited, you agree to our payment terms below - we do not accept any other payment terms.

Within these terms:

• We refer to J&Em Training Limited as We, Us, Our etc
• We refer to the person placing the booking as the nominator
• We refer to the person attending/accessing the training as the delegate

1. Acceptance of bookings 

• Our website guides you through the booking process. All details can be reviewed before completing the booking, so please take the time to read and check the details at each stage.
• Once a booking has been made for a public course via our website you will receive an automatic receipt confirming that we have received the booking and payment.
• A further email will be sent to confirm your booking. If you have not received a booking confirmation within 48 hours (weekdays) of your booking, please email hello@jandemtraining.co.uk
• Please note that we do not add entries to delegate's diaries and calendars - it is the nominator's responsibility to inform delegates of the training they have been booked on.
• We have the right to reject a booking. If we do not accept your booking, we will inform you by email as soon as possible and provide you with a 100% refund.

2. Payment & invoices

• Payment for public courses (in-person and online) is required before the course date. It is the nominator's responsibility to ensure all necessary communication is shared with the relevant people and that payment terms are met.
• Payments are taken directly on the website at the time of booking.
• If you require a VAT invoice please email accounts@jandemtraining.co.uk

3. Cancellations & transfers 

• If a delegate can no longer attend a course date, they can freely nominate another person to attend the same course date in their place. This must be confirmed in email to hello@jandemtraining.co.uk prior to the course and preferably 24 hours in advance.
• All cancellation requests must be made in writing by email to hello@jandemtraining.co.uk prior to the course date.
• Cancellation requests made within 14 days of a course date will be charged a 100% cancellation fee.
• Cancellation requests made more than 14 days before the course date are subject to a 50% cancellation fee. We will refund you the remaining balance within 28 days of cancellation.
• We reserve the right to cancel or reschedule a course after acceptance of a booking. Any such changes will be notified to the nominator as soon as possible and alternative options will be offered. Where a suitable alternative is not offered, we will reimburse any course fees paid in full. Our liability will be limited to the value of the course fees paid.