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Understanding & Mitigating Risk in Case Management Training
Building confidence, capability and credibility in risk‑based employee relations decision‑making
Managing employee relations (ER) cases often requires balancing fairness, consistency and commercial reality with legal and organisational risk. For managers and People professionals alike, understanding where risk sits, how it arises and how it can be mitigated is essential to making sound, defensible decisions.
Our Understanding & Mitigating Risk in Case Management training courses are designed to empower managers and HR professionals with the knowledge, skills and confidence to manage ER cases effectively while minimising legal and people risk. Delivered in a practical, seminar‑style format, the training focuses on real‑world scenarios and applied learning, helping delegates develop a clearer understanding of their role in case management and the legal implications of the decisions they make.
The training is delivered jointly by Emma Hogan and Jane Pimm who both have extensive knowledge and first-hand experience of case management and applying risk-based decisions in a variety of workplaces in the context of employment law.
The course is available in two tailored versions: one for managers and one for People professionals, ensuring the content is relevant, focused and directly applicable to each role.
Why understanding risk in case management matters
Every ER case carries an element of risk. Whether managing conduct, performance, sickness absence, bullying & harassment, grievances or flexible working requests, decisions made during case management can have legal, financial and reputational consequences if not handled appropriately.
This training supports organisations to build stronger, more confident decision‑making by helping delegates to understand what people risk looks like in practice, the consequences of getting it wrong and how to take a more considered, risk‑based approach to case management. By exploring legal frameworks alongside practical application, the course enables delegates to assess risk proportionately and apply procedures with greater clarity and confidence.
Benefits of risk‑focused case management training
Delegates who attend this training gain practical insight into how risk operates across a wide range of employee relations scenarios, enabling them to make more informed and balanced decisions.
Key benefits include:
- Improved understanding of people and legal risk in case management
- Greater confidence in making and justifying risk‑based decisions
- Clearer understanding of role boundaries and accountability
- Stronger, more consistent application of procedures
- Increased confidence in managing complex or sensitive cases
- Practical tools and frameworks that can be applied immediately
Interactive case studies ensure learning is grounded in realistic workplace situations, allowing delegates to test their thinking in a supportive environment.
Manager Course
Course overview
The Manager course is designed to help managers understand their role in case management and the legal framework that underpins ER processes. It focuses on building confidence in taking risk‑based decisions while navigating procedures with team members.
Whether delegates are new to case management or looking to refine their approach, this course provides practical insight into understanding risk, recognising role boundaries and managing cases more effectively.
Course Details:
- Delivery: In-person
- Format: Seminar style with applied learning through case studies
- Duration: One day
- Participants: Maximum of 12 delegates per cohort
- Materials: Workbook per delegate, including case law reference sheet and course completion certificate
- Cost: £2,995 plus VAT(fixed fee per course)
Who Should Attend?
This course is ideal for managers or business owners who are responsible for handling employee relations matters and want to better understand the risks associated with different types of cases and decisions.
Course Content:
Understanding Risk in Case Management
- What we mean by people risk
- Risks of getting it wrong
- Costs of tribunal claims, including who can claim, compensation and other remedies
- Role boundaries in case management
Legal compliance and risk considerations
- Unfair dismissal, including conduct, constructive dismissal and grievances
- Performance issues
- Short and long‑term sickness cases
- Discrimination and harassment
- Flexible working requests
- Risk assessing your decisions
Interactive Elements:
- Case studies to apply learning in practice
- Opportunities for questions throughout the course
People Team Course
Course overview
The People Team course is designed to empower HR and People professionals to advise and coach line managers on ER cases with confidence and credibility. The training focuses on understanding legal risk, developing effective communication around risk and accountability, and applying pragmatism to risk‑based decision‑making.
Delegates will leave the course better equipped to support managers through complex cases while protecting organisational interests.
Course Details:
- Delivery: In-person
- Format: Seminar style with applied learning through case studies
- Duration: One day
- Participants: Maximum of 12 delegates per cohort
- Materials: Workbook per delegate, including case law reference sheet and course completion certificate
- Cost: £3,495 plus VAT (fixed fee per course)
Who Should Attend?
This course is ideal for People professionals who want to build confidence and credibility in advising and coaching managers on case management and risk mitigation. It is suitable for those new to ER case management as well as those looking to refine their approach.
Course Content:
Understanding Risk
- Defining risk
- Risk mitigation
- Considering risk in case management
- Case triage
Legal compliance and risk considerations
- Unfair dismissal, including conduct, constructive dismissal and grievances
- Performance issues
- Short and long‑term sickness cases
- Discrimination and harassment
- Flexible working requests
Mitigating Risk – The role of the People Partner
- The role of the People function
- Effective risk coaching
- Applying pragmatism
Interactive Elements:
- Case studies to apply knowledge
- Coaching role‑play exercises
- Opportunities for questions throughout the course
Mitigating Risk in Case Management Training FAQs
Book your risk in case management training
Whether you are looking to develop manager capability or strengthen the confidence and credibility of your People team, the Understanding & Mitigating Risk in Case Management training provides practical, applied learning focused on real‑world ER challenges.
To discuss upcoming course dates or in‑house delivery options for your organisation, please get in touch with J&Em Training.